Student
Transportation Services
Level Of Service Survey
Thank you for completing this short on-line survey. It will take no more
than 2 minutes to complete. Responses obtained through this survey are
anonymous. Your feedback may be shared with our school bus operators in
efforts to improve the level of service we provide to the community. By
completing and submitting the survey, you are giving your informed
consent. Thank you again for your time and valuable input.
Your
Child's School:
1. Which school bus operator provides service for your children?
2. Please rate your bus
drivers attitude. (Manner towards you and your child(ren))
Poor
Average
Excellent
On a scale 1 to 5
3.
Please rate your bus driver's knowledge. (i.e., How well does the driver
know the streets and stops).
Poor
Average
Excellent
N/A
On a scale 1 to 5
4. Please rate the
condition of your child(ren)'s school bus. (i.e., school bus is clean
and in good appearance).
Poor
Average
Excellent
N/A
On a scale 1 to 5
5.
Please rate the
timeliness of your child(ren)'s
school bus
service. (i.e.,
school bus is on
time for stops
and school).
Poor
Average
Excellent
N/A
On a scale 1 to 5
6.
If you have
contacted the school bus company in the past, please rate your contact
with the company. (i.e., phone calls were answered in a timely manner,
e-mails returned, received an answer to your inquiry etc..).
Poor
Average
Excellent
N/A
On a scale 1 to 5
7.
If you have
contacted the school bus company because of a problem with
transportation, please rate how responsive the company was to your
concerns. (i.e., did they take action, follow up with a phone call, make
a site visit etc..).
Poor
Average
Excellent
N/A
On a scale 1 to 5
8.
Please rate the
overall level of service that the school bus company provided to your
family.
Poor
Average
Excellent
On a scale 1 to 5
9.
If you have
contacted the Transportation Department at the Toronto Catholic District
School Board, please rate your contact with the Department? (i.e.,
phones were answered in a timely manner, e-mails returned etc..).
Poor
Average
Excellent
N/A
On a scale 1 to 5
10.
If you have
contacted the Transportation Department at the Toronto Catholic District
School Board because of a transportation problem, please rate how
responsive the staff was to your concerns? (i.e., did they take action,
follow up with phone calls, visit the school etc.).
Poor
Average
Excellent
N/A
On a scale 1 to 5
11.
If you have
contacted the Transportation Department at the Toronto Catholic District
School Board, please rate the overall level of service they provided to
your family?.
Poor
Average
Excellent
N/A
On a scale 1 to 5
12.
Please provide
any additional comments regarding the school bus and/or transportation
related service provided to your family.
Thank you for
taking the time to complete this survey. Please select the submit button
to complete your survey.
Thank you for your continued support of the Toronto Catholic
District School
Board
and Catholic Education in the City of Toronto
