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Frequently Asked Questions (FAQs)​

Q: Is registering for School Cash Online mandatory for parents/guardians of TCDSB students and will cheque or cash be accepted?
A: Participation in School Cash Online is optional. Parents/guardians will still be able to pay by cheque or cash for school activities. In this case, cheque is the preferred option to help minimize cash in schools, and to increase the safety of students who no longer need to carry large sums for payment.
Q: Which credit card options are available?
A: The credit card options available are Visa and Mastercard.
Q: How secure are my purchases?
A: School Cash Online is committed to protecting your information. We adhere to the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA), Canada's anti-spam legislation (CASL) and are compliant with the latest industry standards for payment card security (PCI). Visit School Cash Online's Privacy Policy​ for more information.
Q: How long does it take for money to be deducted from my bank account?
A: Most payments are deducted within three to five business days. This also depends on your individual banking institution.
Q: Will I get a receipt for purchases?
A: The individual who paid for the item will receive confirmation of the purchase on screen once payment has been successfully processed. They are able to print a copy of the electronic receipt by clicking the “Print” icon. This information is also recorded in the “Payment History” tab. A receipt will also be emailed to the email address associated with your system account. 
Q: What if I want a refund?
A: Please contact your school office if you would like to request refunds for any items purchased.

Q: How do I donate to my School
A: Please visit the Donate To Your School web page for full instructions.
Q: Can parents/guardians have separate accounts?
A: Yes. School Cash Online was designed for parents/guardians to have individual accounts. Students can be added to up to five different accounts. 
Q: Do I need to re-register a student that moves to a different school?
A: If the student is moving to another school within the district, and School Cash Online is available for that school, then the items for the student will automatically be updated to reflect the new school.
Q: What if I can’t find my student?
A: Contact your school to confirm your student’s details (name, birthday, student #) to ensure it matches exactly what was entered in your school’s records.
Q: What if I can’t find my school?
A: TCDSB is implementing the application in 5 phases. Not all schools may be starting School Cash Online at the same time. Consult the TCDSB website for the tab listing the implementation timeline for each school by Phase. 
Q: What if I can’t see any items?
A: Each school creates their own items for purchase and assigns them to the students. Once assigned, they will appear in the Student Items tab on School Cash Online. Please contact your child's school if you do not see the item you are looking for.
Q: Why does School Cash Online need my email address?
A: Your email is needed for your username to log into the system, to email you receipts for payments or donations made, and to enable you to receive email notifications of school events and activities. 
Q: How often will I receive email notifications?
A: Email notifications are sent when new items have been posted and assigned to your child. If there are no new items, you will not be sent an email notification. 
Q: What emails will I get from School Cash Online?
A: Don’t worry, we hate spam too! You will only receive emails with your receipts, and payment reminders when you have things to purchase.
Q: Why is Personal Information Collected
A: The Toronto Catholic District School Board (the “TCDSB”) collects, uses and shares personal information for the purposes of planning, administering, and delivering its educational programs and services.  The purpose of this collection is to allow parents and guardians to identify and add their students for online payment of school fees and donations. The collection, use and disclosure of personal information for this purpose are expressly authorized under the authority of sections 58.5, 170(1) and 171(1) of the Education Act, R.S.O. 1990, c. E. 2. The information is retained in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M. 56. The information will be shared with authorized TCDSB staff and School Cash Online service provider, KEV Software Inc., in order to administer the above purpose. Questions about this collection should be directed to your school principal.
Q: What if I have children attending two different school boards that use School Cash Online? OR What if I accidentally sign into another school board’s School Cash Online home page?
A: School Cash Online accounts are not linked with an individual school board, as some families may have children attending different school boards.

School Cash Online’s “ease of use” feature allows parent/guardians to log into their account from any School Cash Online school board home page in order to access their child’s payment history and purchase items.

If you log into your School Cash Online account via another school board’s website, you may be able to view purchase items from that school board. Please note that under no circumstances can another school board view personal details of TCDSB students via their School Cash Online account.