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Attendance Procedures

At St. John Paul II CSS, one of our greatest priorities is ensuring that all our students arrive safely at school each and every day.


Effective November 2018, we have introduced a new, more efficient student absence reporting feature called SafeArrival. St. John Paul II is one of the first schools in the Toronto Catholic District School Board selected to implement this new system. SafeArrival is a feature within the SchoolMessanger App. This new system will reduce the time it takes to verify student attendance, making it easy for you to report your child’s absence and easy for staff to respond to unreported student absences.



With SafeArrival, you are asked to report your child’s absence in advance using any of these three convenient methods:


1.      Using your mobile device, download and install the SchoolMessenger app from the Apple App Store or the Google Play Store (or from the links at The first time you use the app, select Sign Up to create your account. Select Attendance then Report an Absence.

2.      Use the SafeArrival website, The first time you use the website, select Sign Up to create your account. Select Attendance then Report an Absence.

3.      Call the toll-free number 1 (833) 251-3286 to report an absence using the automated phone system.




These options are available 24 hours/day, 7 days a week.  Future absences can be reported at any time up to a maximum of 10 consecutive days. It is important to note that when setting up your account, you must register using the email address and phone number associated with your child’s student record.


In addition, we will use the SchoolMessenger as an automated notification system to contact parents whose child is absent when the absence was not reported in advance. The automated notification system will attempt to contact parents at multiple contact points until a reason is submitted for the absence. If our system is unable to reach the designated contacts, office staff will follow up. If you report your child’s absence in advance using the SafeArrival toll-free number, website or SchoolMessenger app, you will NOT receive these notifications.


Starting November 26, 2018, please report absences in advance using SafeArrival instead of sending notes or calling/emailing the school. 


Starting November 26, 2018, staff will be using the School Messenger automated notification system to let you know if your child is absent (when you haven’t reported the absence in advance). 


If you have children attending other schools, please continue to report absences using the existing procedures for those schools.  This system will eventually be rolled out to all schools within the TCDSB.


Please refer to the FAQs below should you encounter any difficulties.

SafeArrival FAQ


What is SafeArrival?


SafeArrival is an absence management feature with SchoolMessenger that improves student safety and makes it easy for you to let the school know about your child’s absence.

You are asked to report your child’s absence in advance whenever possible using one of these convenient methods:

SchoolMessenger app (free)

1.     Provide your email address to the school.

2.     Get the app from the Apple App Store or the Google Play Store (or from the links at

3.     Tap Sign Up to create your account.

4.     Select Attendance from the menu, and then select Report an Absence.

Web and Mobile Web:

1.     Provide your email address to the school.

2.     Go to the website.

3.     Click Sign Up to create your account.

4.     Select Attendance from the menu, then select Report an Absence

Interactive Toll-free Phone

1.     Call the toll-free, interactive telephone system at 1 (833) 251-3286.

2.     Follow the instructions to report an absence.

Absences can be reported in advance:

·        24 hours/day

·        7 days a week

·        For any school day in the school term

Up to the cut-off time on the day of the absence.


Whenever an absence is reported or updated, you will receive a confirmation notice by email and/or text message (assuming you have provided your contact information to the school).

If you don’t report your child’s absence in advance, the automated notification system will try to contact you (using the communication preferences if you have set them up in the SchoolMessenger app). This may include push notifications to the app, email, SMS text message, phone calls. You will be asked to provide the reason for your child’s absence immediately. You may do so using the phone line, website or mobile app.  If you try to explain an absence using SafeArrival but are then told that it is past the cut-off time, please contact the school directly.

If you don’t want to receive notifications when your child is absent, be sure to report your child’s absence in advance.

If you do receive notifications of your child’s absence, be sure to provide the reason as quickly as possible, using one of the 3 methods listed above or during the phone call notification itself.

Why do I need a SchoolMessenger app account?

A SchoolMessenger app account is not required to use the toll-free phone line to report absences. However, we strongly recommend that you provide your email address to the school and set up your SchoolMessenger app account. This allows you to review and update absences, review your contact information and communication preferences and more.

Please see related SchoolMessenger app documentation for setting up your account, resetting your password, reviewing contact information, and specifying communication preferences. Once you have set up your account, choose ATTENDANCE from the menu.

If you cannot set up your account, you do not see the ATTENDANCE option, or you do not see your child(ren) listed in your account, please contact the school directly to check that your correct email address is associated with your child(ren).

How do I use the toll-free phone line?

When you call the toll-free phone line, follow the instructions for reporting an absence.

If the phone number you are calling from matches a phone number on file with the school for your student(s), you will hear your student’(s) name(s). If the system doesn’t recognize your caller ID, you will be asked to enter the student’s home phone number.


 ​If you have any further questions, you may contact the SchoolMessenger/SafeArrival support team by phone at 1 (800) 920-3897 or by email at