The Toronto Catholic District School Board (TCDSB) makes every effort to address questions and concerns as quickly as possible. The information below is intended to guide you through who to contact at Toronto Catholic, when needed.
Matters are best addressed locally where they arise. As such, in most situations, your child’s classroom teacher or the school principal is the first point of contact.
Any classroom-related question should be raised with your child’s classroom teacher. They can help with issues including, but not limited to, homework, assignments and report cards.
If the parent / guardian has not been successful in resolving the concern with the teacher / staff member, they may address the concern with the principal.
If not resolved at the school level, the parent / guardian will be directed to the school superintendent.
The principal should be contacted if the matter is not addressed by the classroom teacher. They can help with issues including, but not limited to, student registration, special education, transportation, schedules, suspensions, code of conduct, school safety, fundraising and parent councils.
If the parent / guardian has not been successful in resolving the concern with the principal, they may address the matter to the school superintendent.
Superintendents are responsible for a number of schools within a particular area and are available to support school staff. They can be contacted if your questions have not been addressed locally by the school principal. They can help with issues including, but not limited to, alternate attendance request, suspension appeals and safe schools.
If the parent / guardian has not been successful in resolving the concern with the superintendent, they may address the matter to the local trustee.
While the Board is under supervision by the Ministry of Education, parents are encouraged to follow the regular protocol for school-related concerns (see above). If the matter cannot be resolved at the school or superintendent level, or if it relates to Board governance and decision-making, such as budget setting, how funding is allocated, student programming, policy, or strategic direction, please contact the Office of the Director of Education.
HREA - the HREA is committed to promoting and protecting the human rights of students, families, staff and the broader school community. Visit our HREA page for information on how to file a human rights complaint.
Ontario Ombudsman - the Ontario Ombudsman promotes fairness, accountability and transparency in the public sector by investigating public complaints and systemic issues within the jurisdiction. Visit Ontario Ombudsman to learn more.
Integrity Counts - our Whistleblower Policy provides a framework for the disclosure and investigation of alleged wrongdoing to a third-party whistleblower hotline called Integrity Counts. Visit our Report Suspected Wrongdoing page for information on how to file an anonymous complaint.
