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Student and Family Support

Student and Family Support

The Toronto Catholic District School Board (TCDSB) is here to help and make it easy for families to address their questions and concerns as quickly as possible. The steps outlined below provide guidance on who to contact at Toronto Catholic to ensure your inquiry is directed appropriately.

In most cases, the quickest way to resolve a concern is directly through your child’s school. We recommend connecting with your child’s classroom teacher or the school principal as your first point of contact.

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Contact Your Child’s Classroom Teacher

Any classroom-related question should be raised with your child’s classroom teacher. They can help with issues including, but not limited to, homework, assignments and report cards.

If the parent / guardian has not been successful in resolving the concern with the teacher / staff member, they may address the concern with the principal.

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Contact the School Principal

The principal should be contacted if the matter is not addressed by the classroom teacher. They can help with issues including, but not limited to, student registration, special education, transportation, schedules, suspensions, code of conduct, school safety, fundraising and parent councils.

Find Your School Principal

If the parent / guardian has not been successful in resolving the concern with the principal, they may address the matter with the school superintendent through the Student and Family Support Office.

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Contact the Student and Family Support Office

The Student and Family Support Office is available to assist families who need additional support after connecting with their child’s teacher and school principal, or when a concern is not school-related.

Our office can help clarify next steps, connect you with your superintendent or provide resources and guidance.

For more information, please visit our Student and Family Support Office page.

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Other Ways We Can Help

Contact the TCDSB’s Human Rights and Equity Advisor (HREA) or the Ontario Ombudsman:

HREA - The HREA is committed to promoting and protecting the human rights of students, families, staff and the broader school community. Visit our HREA page for information on how to file a human rights complaint. 

Ontario Ombudsman - The Ontario Ombudsman promotes fairness, accountability and transparency in the public sector by investigating public complaints and systemic issues within the jurisdiction. Visit Ontario Ombudsman to learn more.